We want you to be happy with your ExitCue purchase.
If your product arrives damaged, defective, or significantly different from what you ordered, please contact us through our Contact page with your order number and, where appropriate, photos or video showing the issue.
For change-of-mind returns, contact us within 30 days of receiving your order. Products should be unused and in their original condition and packaging unless otherwise agreed.
Customers may be responsible for return shipping costs for change-of-mind returns.
Approved refunds are returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Nothing in this policy excludes or limits rights that cannot legally be excluded, including applicable rights under Australian Consumer Law.